DEPOSIT:
A 30% deposit is required within 7 days of recieving invoice to secure your date and the cake quote, your booking is NOT confirmed until this deposit has been received. Your deposit is fully refundable if you cancel your booking up to 1 moth prior, if you cancel your booking up to 2 weeks prior you will loose 50% of your deposit and after that you will for go the full amount. By paying your deposit you are confirming you have read and accepted our terms and conditions if a signed copy has not been received.
PAYMENTS:
The remainder of your invoice can be paid off in installments if you find that easier, your invoice will be updated when a payment has been received. Your final payment is due 2 weeks prior to your booking date unless other arrangements have been made.
The date of your final payment is also is also the final date for any change in size, style and flavours of your cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges. All changes must be made in writting.
Payments can be made by direct deposit, cash, PayPal or credit card (surcharge may apply). All funds must be cleared into our account before payment is considered as being received.
CANCELLATIONS:
Cancellations must be made in writting at least 30 days prior to receive your full deposit back. If you need to change the date we cannot guarantee that the date will be available but we will make every effort to fit you in where we can. Please contact Vanilla S_ence as soonas possible if you are in this situation.
CHANGES TO DESIGN/ORDER:
Any changes to your order must be made in writting at least 2 weeks prior to your order and may occur additional charges if your design is more complex to the original quoted design. Chnages in flavour, colour etc are fine and will not require additional charges. All changes to design must have a new invoice and must be agreed upon by both customer and Vanilla S_ence.
Only the clients name on the invoice an no ther person ( mother, father, siblings, relative, friend and or wedding planner/coordinator) are able to make changes to the contract/invoice.
DESIGN AGREEMENT:
Every effort will be made by Vanilla S_ence to fulfill your expectations as to your chosen design as outlined in this contract, but please be advised that when replicating a design from a photo or picture provided by the client it is important to know that photos can be edited in relation to quality in colours etc, please remember that your cake is handmade and no two cakes are exactly the same. There may be cases where Vanilla S_ence may need to change small details due to factors out of our control, if its not our design and we know who owns the original we will always ask permission to use another decorators work. There may also be factors out of our control including but not limited to weather or supply issues which may affect part of your design. But please rest assured we make every effort to get your design as close as possible.
Any extra features for your cake that you are supplying yourself wether it is a handmade topper, fake flower etc must be delivered to Vanilla S_ence no later that a week before or they must be left at the venue and clearly labelled with your name and and "cake topper" and readily accessible for Vanilla S_ence to complete your cake. We do not hold any responsibilty if the topper is not there or is damaged at the venue.
SET UP & DELIVERY:
Delivery is based on $1 per Km round trip plus additional charges will occur if there is time needed to set up eg: dessert buffet, cupcake/macaron tower. Vanilla S_ence prefers delivery and set up for wedding cakes, however you are more than welcome to decline delivery but Vanilla S_ence is NOT held responsible for any damage that occurs from when it is picked up, we do take photos of ALL cakes before pick up. If you do damage your cake during delivery please contact us and we can make every effort for you to return the cake to us for repairs, repairs will be charged at an hourly rate plus ingredients.
FRESH FLOWERS:
Fresh flowers are a perfect addition to your cake, if this is for a wedding cake we do prefer you organise these through your florist so that they match with your bouquets and fowers throughout the venue. When ordering flowers for you cake please ask your florist to have them taped and wired as not all flowers are ok to eat and may contain pesticide residue and we will not be held responsible if they come into contact with your cake. Vanilla S_ence prefers to add the flowers to your cake as per your requested styling and where your florist has taken over to do this again we hold no responsibilty if they are not correctly taped, wired and placed correctly. Or you can always have the flowers delieverd to us the day before or morning of your wedding. Please ake sure you order plenty of flowers incase some perish in transport etc.
If flowers are needed for a celebration cake we are happy to source flowers and if we are unable to source them we will be in contact with you and work out an alternative, flowers are seasonal and the pirces may vary we will do our best to quote you a reasonable price for flowers that we purchase.
Dietary and Allergy Requirements:
Vanilla S_ence uses a kitchen that does also use nuts, gluten, dairy, soy, eggs and other allergens. As such no guarantees are provided that your cake will be 100% allergen free. We will do our best to make your cake away from these allergens where possible in that your cake will bake made, baked and decorated alone and not alongside other orders. Please advise your guests of this as Vanilla S_ence will not be held responsible for any symptoms or reactionsthat someone may suffer as a result of consuming our products. As we do use allergens within our kitchen by law we cannot advertise, promote or promise your order will be allergen free.
A 30% deposit is required within 7 days of recieving invoice to secure your date and the cake quote, your booking is NOT confirmed until this deposit has been received. Your deposit is fully refundable if you cancel your booking up to 1 moth prior, if you cancel your booking up to 2 weeks prior you will loose 50% of your deposit and after that you will for go the full amount. By paying your deposit you are confirming you have read and accepted our terms and conditions if a signed copy has not been received.
PAYMENTS:
The remainder of your invoice can be paid off in installments if you find that easier, your invoice will be updated when a payment has been received. Your final payment is due 2 weeks prior to your booking date unless other arrangements have been made.
The date of your final payment is also is also the final date for any change in size, style and flavours of your cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges. All changes must be made in writting.
Payments can be made by direct deposit, cash, PayPal or credit card (surcharge may apply). All funds must be cleared into our account before payment is considered as being received.
CANCELLATIONS:
Cancellations must be made in writting at least 30 days prior to receive your full deposit back. If you need to change the date we cannot guarantee that the date will be available but we will make every effort to fit you in where we can. Please contact Vanilla S_ence as soonas possible if you are in this situation.
CHANGES TO DESIGN/ORDER:
Any changes to your order must be made in writting at least 2 weeks prior to your order and may occur additional charges if your design is more complex to the original quoted design. Chnages in flavour, colour etc are fine and will not require additional charges. All changes to design must have a new invoice and must be agreed upon by both customer and Vanilla S_ence.
Only the clients name on the invoice an no ther person ( mother, father, siblings, relative, friend and or wedding planner/coordinator) are able to make changes to the contract/invoice.
DESIGN AGREEMENT:
Every effort will be made by Vanilla S_ence to fulfill your expectations as to your chosen design as outlined in this contract, but please be advised that when replicating a design from a photo or picture provided by the client it is important to know that photos can be edited in relation to quality in colours etc, please remember that your cake is handmade and no two cakes are exactly the same. There may be cases where Vanilla S_ence may need to change small details due to factors out of our control, if its not our design and we know who owns the original we will always ask permission to use another decorators work. There may also be factors out of our control including but not limited to weather or supply issues which may affect part of your design. But please rest assured we make every effort to get your design as close as possible.
Any extra features for your cake that you are supplying yourself wether it is a handmade topper, fake flower etc must be delivered to Vanilla S_ence no later that a week before or they must be left at the venue and clearly labelled with your name and and "cake topper" and readily accessible for Vanilla S_ence to complete your cake. We do not hold any responsibilty if the topper is not there or is damaged at the venue.
SET UP & DELIVERY:
Delivery is based on $1 per Km round trip plus additional charges will occur if there is time needed to set up eg: dessert buffet, cupcake/macaron tower. Vanilla S_ence prefers delivery and set up for wedding cakes, however you are more than welcome to decline delivery but Vanilla S_ence is NOT held responsible for any damage that occurs from when it is picked up, we do take photos of ALL cakes before pick up. If you do damage your cake during delivery please contact us and we can make every effort for you to return the cake to us for repairs, repairs will be charged at an hourly rate plus ingredients.
FRESH FLOWERS:
Fresh flowers are a perfect addition to your cake, if this is for a wedding cake we do prefer you organise these through your florist so that they match with your bouquets and fowers throughout the venue. When ordering flowers for you cake please ask your florist to have them taped and wired as not all flowers are ok to eat and may contain pesticide residue and we will not be held responsible if they come into contact with your cake. Vanilla S_ence prefers to add the flowers to your cake as per your requested styling and where your florist has taken over to do this again we hold no responsibilty if they are not correctly taped, wired and placed correctly. Or you can always have the flowers delieverd to us the day before or morning of your wedding. Please ake sure you order plenty of flowers incase some perish in transport etc.
If flowers are needed for a celebration cake we are happy to source flowers and if we are unable to source them we will be in contact with you and work out an alternative, flowers are seasonal and the pirces may vary we will do our best to quote you a reasonable price for flowers that we purchase.
Dietary and Allergy Requirements:
Vanilla S_ence uses a kitchen that does also use nuts, gluten, dairy, soy, eggs and other allergens. As such no guarantees are provided that your cake will be 100% allergen free. We will do our best to make your cake away from these allergens where possible in that your cake will bake made, baked and decorated alone and not alongside other orders. Please advise your guests of this as Vanilla S_ence will not be held responsible for any symptoms or reactionsthat someone may suffer as a result of consuming our products. As we do use allergens within our kitchen by law we cannot advertise, promote or promise your order will be allergen free.
